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Welcome, Arkana Support Army

Open Tickets

111
-0%vs last period

Resolved Tickets

922
+0%vs last period

Delayed Tickets

647
-0%vs last period

High Priority

522
+0%vs last period

On Time

156
+0%vs last period

Ahead

188
+0%vs last period

Top Team

Ranti - Support 2025-2026
+243 Tktmax vol

Peak Month

January
+206 Tkt2026

Top Performer

Syahid Abdillah
+282 Tktcompleted

Most Delayed Tickets

Top 5 by excess hours

Urgent(DEV) Program Referral
8468h overdue
UrgentRubah Source Document Program Referral
7462h overdue
Low(DEV) CUSTOM STOCK CARD
6262h overdue
Low(DEV) TANDA TERIMA BARANG DI DOT MATRIX
6024h overdue
Low(DEV) CETAK SURAT JALAN
6023h overdue

Fastest Resolutions

Top 5 by efficiency

UrgentServer Odoo Margaria Tidak Bisa di Akses
0h total
HighSelisih Report POS by Category - Ranti Margo (Maret 2026)
0h total
HighHPP Pada Barang Tidak Melekat Sesuai Harga di PO
0h total
MediumTombol Refresh yang terupdate
0h total
UrgentDSR OPR
0h total

Ticket Volume (Last 7 Days)

Volume
20
13
7
0
FriSatSunMonTueWedThu

Ticket Breakdown by Priority

1033Total
Critical
14%
High
37%
Medium
22%
Low
27%

Avg. Resolution Time (Hours)

Urgent
High
Medium
Low
38h
25h
13h
0h
FriSatSunMonTueWedThu

Recent Ticket Activity

Ticket IDSubjectCustomerStatusPriorityAssigned AgentLast Update
#3556Budget mengkalkulasi double yaitu commitment dan achieveYayasan Prasetiya Mulya qq Universitas Prasetiya Mulya, Rhian RafsanjaniOpenCriticalSyahid Abdillah...
#3553TK-2604-0082 - Duplicate Call Plan & ReportKasana Teknindo Gemilang, PT, Budi SusantoOpenMediumDimas Trian Nugraha...
#3551Penambahan Kolom pada menu SemesterYayasan Prasetiya Mulya qq Universitas Prasetiya Mulya, Ricky HapsoroOpenMediumSyahid Abdillah...
#3549Anomali Penarikan BarangNugra Karsera, PTProgressMediumAndana Budhi Andika...
#3548TK-2604-0078 - Permintaan user dan password databaseKasana Teknindo Gemilang, PT, Budi SusantoProgressLowDimas Trian Nugraha...
#3547server tidak responses "Error Code 504"PT Azec Indonesia Management Services, Agus SuriptoProgressCriticalDimas Trian Nugraha...
#3546Remaining Analytic Budget Melebihi dari 100%PT Kerinci Merangin Hidro, Rizal AbidinOpenHighSyahid Abdillah...
#3545Anomali Pada QuantNugra Karsera, PTProgressMediumAndana Budhi Andika...
#3544Notes pada Mutasi Barang Nugra Karsera, PTProgressMediumArinal Rahmat...
#3543Periodic email digest tidak terikirimYayasan Prasetiya Mulya qq Prasetiya Mulya ELI, Rindi TriandiProgressMediumSyahid Abdillah...